1. Introduction
SME DIGITAL INC LTD provides professional consulting services on the implementation of construction projects, and also conducts training for specialists in estimate and technical documentation. We ensure the protection of our clients' personal data, secure access to training materials, and transparency in the process of resolving potential disputes.
This Policy describes our security measures and dispute resolution rules. We operate in accordance with UK law, the General Data Protection Regulation (GDPR) and the requirements of payment systems, such as PCI DSS (in the case of using Stripe).
SME DIGITAL INC LTD provides professional consulting services on the implementation of construction projects, and also conducts training for specialists in estimate and technical documentation. We ensure the protection of our clients' personal data, secure access to training materials, and transparency in the process of resolving potential disputes.
This Policy describes our security measures and dispute resolution rules. We operate in accordance with UK law, the General Data Protection Regulation (GDPR) and the requirements of payment systems, such as PCI DSS (in the case of using Stripe).
2. Security
2.1 Protection of digital materials and training
All training materials are provided through secure links or personal student accounts.
Materials may be protected by watermarks or other technologies to protect against unauthorized distribution.
The number of downloads may be limited, and access may be provided for a certain period (usually until the end of the course).
2.2 Payments
All transactions are processed through secure payment gateways that comply with the PCI DSS security standard.
We do not store any credit card details.
Access to training materials is provided only after payment has been confirmed.
2.3 Confidentiality
All data is transferred using SSL/HTTPS encryption.
Customer personal information is not transferred to third parties without a legal basis. For more information, please see our Privacy Policy.
2.4 Account Security
Access to the educational platform is provided via a personal login. The client is responsible for the safety of their account data.
Internal access to client data is provided only to trained personnel, strictly on an as-needed basis.
2.1 Protection of digital materials and training
All training materials are provided through secure links or personal student accounts.
Materials may be protected by watermarks or other technologies to protect against unauthorized distribution.
The number of downloads may be limited, and access may be provided for a certain period (usually until the end of the course).
2.2 Payments
All transactions are processed through secure payment gateways that comply with the PCI DSS security standard.
We do not store any credit card details.
Access to training materials is provided only after payment has been confirmed.
2.3 Confidentiality
All data is transferred using SSL/HTTPS encryption.
Customer personal information is not transferred to third parties without a legal basis. For more information, please see our Privacy Policy.
2.4 Account Security
Access to the educational platform is provided via a personal login. The client is responsible for the safety of their account data.
Internal access to client data is provided only to trained personnel, strictly on an as-needed basis.
3. Refunds and Cancellations
In accordance with UK and EU law, refunds for digital training materials are not possible once access to the content has been granted unless the client has waived the right to cancel in advance.
By purchasing from us, you confirm that:
You will have access to the materials immediately after payment;
You waive the right to return;
This rule applies even if you “changed your mind”, “expected something different” or “no longer need” the product.
Exceptions are possible only in cases of:
Technical failures (for example, the file is damaged or unavailable);
You did not get access to the platform or materials.
In these cases, we will promptly fix the problem or provide a replacement at no additional cost.
In accordance with UK and EU law, refunds for digital training materials are not possible once access to the content has been granted unless the client has waived the right to cancel in advance.
By purchasing from us, you confirm that:
You will have access to the materials immediately after payment;
You waive the right to return;
This rule applies even if you “changed your mind”, “expected something different” or “no longer need” the product.
Exceptions are possible only in cases of:
Technical failures (for example, the file is damaged or unavailable);
You did not get access to the platform or materials.
In these cases, we will promptly fix the problem or provide a replacement at no additional cost.
3. Refunds and Cancellations
In accordance with UK and EU law, refunds for digital training materials are not possible once access to the content has been granted unless the client has waived the right to cancel in advance.
By purchasing from us, you confirm that:
You will have access to the materials immediately after payment;
You waive the right to return;
This rule applies even if you “changed your mind”, “expected something different” or “no longer need” the product.
Exceptions are possible only in cases of:
Technical failures (for example, the file is damaged or unavailable);
You did not get access to the platform or materials.
In these cases, we will promptly fix the problem or provide a replacement at no additional cost.
In accordance with UK and EU law, refunds for digital training materials are not possible once access to the content has been granted unless the client has waived the right to cancel in advance.
By purchasing from us, you confirm that:
You will have access to the materials immediately after payment;
You waive the right to return;
This rule applies even if you “changed your mind”, “expected something different” or “no longer need” the product.
Exceptions are possible only in cases of:
Technical failures (for example, the file is damaged or unavailable);
You did not get access to the platform or materials.
In these cases, we will promptly fix the problem or provide a replacement at no additional cost.
4. Dispute resolution procedure
4.1 Contacting support
If you have any difficulties, please write to us:
mariaperera09@outlook.com
We review requests within 5 business days and provide a response within 14 days.
4.2 Escalation
If you are not satisfied with the solution, you can request a re-examination of the request by the project manager.
4.3 Bank disputes and refunds via payment systems
If you initiate a dispute via a bank, the payment system (Stripe, etc.) will conduct the proceedings according to its internal rules.
We are obliged to provide evidence of order fulfillment - access logs, download dates, IP addresses, etc.
After the bank has completed its investigation, the dispute is considered closed. However, we remain open to constructive dialogue.
4.4 External settlement
You can also contact:
The EU platform for online dispute resolution.
The consumer protection organization in your country.
4.5 Jurisdiction
All disputes are subject to consideration in the courts of England and Wales, unless otherwise provided by applicable law.
4.1 Contacting support
If you have any difficulties, please write to us:
mariaperera09@outlook.com
We review requests within 5 business days and provide a response within 14 days.
4.2 Escalation
If you are not satisfied with the solution, you can request a re-examination of the request by the project manager.
4.3 Bank disputes and refunds via payment systems
If you initiate a dispute via a bank, the payment system (Stripe, etc.) will conduct the proceedings according to its internal rules.
We are obliged to provide evidence of order fulfillment - access logs, download dates, IP addresses, etc.
After the bank has completed its investigation, the dispute is considered closed. However, we remain open to constructive dialogue.
4.4 External settlement
You can also contact:
The EU platform for online dispute resolution.
The consumer protection organization in your country.
4.5 Jurisdiction
All disputes are subject to consideration in the courts of England and Wales, unless otherwise provided by applicable law.
5. Additional provisions
We are not responsible for the consequences of incorrect use of our materials.
We reserve the right to restrict or terminate access to the platform if the rules are violated.
Contacting support does not affect your client status.
We are not responsible for the consequences of incorrect use of our materials.
We reserve the right to restrict or terminate access to the platform if the rules are violated.
Contacting support does not affect your client status.
6. Contact information
Email: mariaperera09@outlook.com
Phone: +44 7401438957
Email: mariaperera09@outlook.com
Phone: +44 7401438957